Frequently Asked Questions (FAQ) – BodIsa Hair

Orders & Shipping
Q: How long does shipping take?
A: Our standard shipping time is 3-7 business days within the U.S. and 7-14 business days for international orders. Processing takes 1-2 business days.  

Q: Do you offer express shipping?  :  

Frequently Asked Questions (FAQ) – BodIsa Hair

1. Orders & Shipping
Q: How long does shipping take?
A: Our standard shipping time is 3-7 business days within the U.S. and 7-14 business days for international orders. Processing takes 1-2 business days.  

Q: Do you offer express shipping?
A: Yes! We offer express shipping options at checkout. Delivery time varies depending on your location.  

Q: How can I track my order? 
A: Once your order is shipped, you’ll receive a tracking number via email. You can track your package using the provided link.  

Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping fees and delivery times vary depending on your location.  

2. Products & Quality 
Q: What type of hair do you sell?
A: We offer 100% high-quality human hair, including Brazilian, Peruvian, Malaysian, and Indian hair in different textures. 

Q: Can I dye or bleach the hair?

A: Yes! Our hair is 100% virgin human hair, meaning you can dye, bleach, and style it as you would your natural hair. However, we recommend professional coloring for the best results.  

Q: How long does the hair last?
A: With proper care, our hair can last 1-2 years or more. Regular washing, conditioning, and minimal heat styling will help maintain its quality.  

Q: Do you offer lace wigs and closures?  
A: Yes! We have a variety of lace wigs, closures, and frontals to suit your styling needs.  

3. Returns & Exchanges 
Q: What is your return policy? 
A: We accept returns on unused, unaltered hair within 7 days of delivery. The product must be in its original packaging.  

Q: Can I exchange my order if I pick the wrong length or texture?
A: Yes! Exchanges are allowed within 7 days, but the hair must be in its original condition. Shipping fees may apply.  

Q: Do you offer refunds?  
A: We offer store credit or refunds on eligible returns. Please contact our customer service for assistance.  

4. Payment & Discounts  
Q: What payment methods do you accept
A: We accept major credit cards, PayPal, Klarna (for installment payments), and other secure payment options.  

Q: Do you offer discounts or promotions? 
A: Yes! Follow us on social media and subscribe to our newsletter for exclusive discounts and special offers.  

5. Hair Care Tips  
Q: How should I maintain my BodIsa Hair extensions? 
A: We recommend using sulfate-free shampoo, deep conditioning regularly, and avoiding 4 heat styling. Store your hair properly when not in use.  

Q: Can I sleep with the extensions installed?  
A: Yes, but we suggest wrapping your hair with a silk or satin scarf/bonnet to prevent tangling and friction.  

Q: What products should I use for styling?  
A: Use lightweight, non-greasy products like argan oil or leave-in conditioner to keep the hair soft and manageable.  

6. Contact Us
Q: How can I reach customer support?*
A: You can contact us via email at bodisahair@gmail.com
A: Yes! We offer express shipping options at checkout. Delivery time varies depending on your location.  

Q: How can I track my order? 
A: Once your order is shipped, you’ll receive a tracking number via email. You can track your package using the provided link.  

Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping fees and delivery times vary depending on your location.  

 2. Products & Quality  
Q: What type of hair do you sell?  
A: We offer 100% high-quality human hair, including Brazilian, Peruvian, Malaysian, and Indian hair in different textures.  

Q: Can I dye or bleach the hair? 
A: Yes! Our hair is 100% virgin human hair, meaning you can dye, bleach, and style it as you would your natural hair. However, we recommend professional coloring for the best results.  

Q: How long does the hair last?  
A: With proper care, our hair can last 1-2 years or more. Regular washing, conditioning, and minimal heat styling will help maintain its quality.  

Q: Do you offer lace wigs and closures? 
A: Yes! We have a variety of lace wigs, closures, and frontals to suit your styling needs.  

 3. Returns & Exchanges 
Q: What is your return policy?
A: We accept returns on unused, unaltered hair within 7 days of delivery. The product must be in its original packaging.  

Q: Can I exchange my order if I pick the wrong length or texture? 
A: Yes! Exchanges are allowed within 7 days, but the hair must be in its original condition. Shipping fees may apply.  

Q: Do you offer refunds?
A: We offer store credit or refunds on eligible returns. Please contact our customer service for assistance.  

 4. Payment & Discounts 
Q: What payment methods do you accept?  
A: We accept major credit cards, PayPal, Klarna (for installment payments), and other secure payment options.  

Q: Do you offer discounts or promotions?  
A: Yes! Follow us on social media and subscribe to our newsletter for exclusive discounts and special offers.  

 5. Hair Care Tips 
Q: How should I maintain my BodIsa Hair extensions? 
A: We recommend using sulfate-free shampoo, deep conditioning regularly, and avoiding excessive heat styling. Store your hair properly when not in use.  

Q: Can I sleep with the extensions installed?
A: Yes, but we suggest wrapping your hair with a silk or satin scarf/bonnet to prevent tangling and friction.  

Q: What products should I use for styling?  
A: Use lightweight, non-greasy products like argan oil or leave-in conditioner to keep the hair soft and manageable.  

 6. Contact Us
Q: How can I reach customer support? 
A: You can contact us via email at bodisahair@gmail.com